Business Challenge
A multi-national company faced significant challenges with its existing web portal. The portal, which provided clients with case information, accessed the legacy application database directly. This setup not only increased the overhead on the legacy system but also led to a high volume of inbound enquiry calls, affecting the efficiency of the company’s operations. The company needed a new solution that could provide up-to-date information to clients, significantly reduce inbound calls, and ensure high performance and security.
The Project
To address these challenges, infoboss provided a comprehensive solution involving a data abstraction and security layer. This middle tier effectively removed any load burden on the legacy database and restricted access to specific cases, ensuring only authorised clients could view pertinent information. The data layer was accessible via ODATA, a protocol natively supported by the infoboss platform, which facilitated seamless integration with the new custom-built web portal. Additionally, this data layer could be accessed directly using tools like Power BI, enabling robust reporting on data and portal usage.
The entire system, including both the portal and the data layer, was developed and deployed in an impressive timeframe of less than six weeks. This rapid implementation highlighted the efficiency and effectiveness of the infoboss platform in delivering timely solutions.
Client Benefits
Operational Efficiency:
- Significant reduction in the volume of inbound calls from clients
- Freeing up staff time for other critical tasks
- Clients were empowered with enriched information available directly through the new web portal
- Improved experience and satisfaction.
Performance improvements:
- The innovative data abstraction layer virtually eliminated any performance impact on the legacy application database, ensuring smooth and uninterrupted operation.
Data security and access control:
- Robust security measures, restricting access to sensitive information
- Compliance with data protection regulations.
Scalability and flexibility:
- The ODATA-enabled data layer offered scalability and flexibility, allowing the company to adapt quickly to future needs and integrate with other tools and systems.
Conclusion By leveraging infoboss’s advanced data management capabilities, the client communication system was successfully overhauled. The new solution not only met the immediate business objectives of reducing call volumes and protecting the legacy database but also laid a solid foundation for future enhancements and growth. The rapid development and deployment of the system underscored the effectiveness of infoboss’s platform in delivering impactful solutions efficiently.
Discover how infoboss can unlock the huge potential of data management. Maximising its value and driving your business forward.
Sample data assessment.
infoboss can undertake a data assessment to determine the impact of data quality issues on your operations and revenue streams. Request a demo.
infoboss.co.uk/contact
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Meet Infoboss
Infoboss can transform businesses through the power of data.
This innovative, enterprise-wide software solution makes it simple to find, clean and enhance structured and unstructured data.
Right now, businesses have data across different sources. Not to mention outdated platforms, expensive storage, and unknown numbers of duplicate records.
Infoboss solves all these data issues, easily.
Ideal for organisations with large numbers of assets – from customer records to contracts – it takes away the clutter and confusion. All with a single, integrated data management platform. Streamlining decades of data and putting millions of files at your fingertips. Saving time and money. Making data work harder and smarter for business.
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