Resources
Collection of news, articles and features on all things data, from the infoboss team…
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Legal
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International Call Centre utilises infoboss to massively reduce inbound call demand
A multi-national company faced significant challenges with its existing web portal. The portal, which provided clients with case information, accessed the legacy application database directly. This setup not only increased the overhead on the legacy system but also led to a high volume of inbound enquiry calls, affecting the efficiency of the company’s operations. The…
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FTSE 100 company transform their contract management with infoboss
Our partner’s client, a FTSE 100 company wanted to improve their contract management and felt that their existing EDMS was a constraining factor. Having made the decision to migrate their contractual assets from the legacy EDMS to SharePoint 365 they were delighted that their partner was able to offer them a service to achieve it. …
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Use case: Office 365 email searching for servicing data subject access requests
The client receives a lot of GDPR data subject access requests (DSARs) from their clients. Responding to a DSAR almost always involves identifying emails relating to the subject to be collated from mailboxes of various service personnel across the organisation. This is a time-consuming activity for not only the individual responsible for responding to the…
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What do clients use infoboss software for?
The versatility of infoboss software extends across various industries and client needs, showcasing its efficacy in optimising data management processes. Here are a few examples of use.
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An OCR story
A case study in converting scanned documents into text to generate insights and improve document management processes… We’re working on a client project presently where there is a requirement to convert scanned PDF documents into text. We have done this before, but for this job, there was a larger volume of documents to process than…
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Transform your DSAR information search process
Struggling to service GDPR Data Subject Access Requests (DSARs) in a timely and efficient manner? Concerned that you might not be finding all of the information you should to service them correctly? Worried there may be a sudden increase in requests and not being able to cope? If so, you may be interested in utilising…
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Are you in the Legal IT sunset club?
After Thomson Reuters announced the sunsetting of firstly Envision and then Elite, a significant proportion of the top 200 law firms in the UK were faced with the unenviable task of procuring another Practice Management System (PMS). As the rays of Envision turn crimson as we near its sunset date in 2021, many firms have…
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Smarten your GDPR compliance efforts with automated data monitoring
The GDPR has moved data and its management up the to-do list of every organisation. It’s not just the threat of fines and the reputational impact of a data breach, but the realisation that good data governance and high-quality data is crucial to the success of many business transformation and change initiatives. What organisations are…
